Razer Raptor OSD Locked when using selector joystick on the back | Razer Insider

Razer Raptor OSD Locked when using selector joystick on the back


hi there. i got my raptor in about a week ago and i love it. however last night i started having issues with being able to access the built-in config menu. no matter what direction i press the switch, all i get is an "OSD Locked" error. i can still config from synapse but i cant turn the monitor off without unplugging it. ive tried different cables, different computers, different synapse settings, uninstalling/ deleting drivers via device manager, repairing synapse, fresh synapse install on new device, automatic windows troubleshooting, leaving it unplugged from power and sources for an hour, only having one input plugged in at a time, but nothing seems to be working. i have my main desktop connected through the display port with synapse running through usb c (3.0 60fps mode i believe it was. i cant access the menu to check anymore), and while it does work, i cant change sources without synapse and even then sometimes it works, sometimes it doesnt.

help would be appreciated, ive been trying to figure this out all night. im pretty sure ive narrowed it down to something with the display itself since this happens on any device i plug into it and the above troubleshooting measures yielded no results.
thank you!

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3 Replies

Userlevel 7
That's odd. The OSD menu usually only gets locked if the monitor does not detect an input device. Do you mind sharing a short clip of this happening? I'd like to forward this to our engineers.
Razer.Caziel
That's odd. The OSD menu usually only gets locked if the monitor does not detect an input device. Do you mind sharing a short clip of this happening? I'd like to forward this to our engineers.


Yeah absolutely. i cant attach video, is there some place i can send it?
Userlevel 7
Please upload the video on GDrive or Dropbox instead and PM me a shareable link. I'll take it from here.