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Hi Guys,



So I received my replacement laptop finally after months of struggle and waiting.



I received a laptop that does not work properly.





  • It needs 3-4 takes to start. (black screens, only the RGB light up but nothing happens)







  • the charger broke already, i rely now on using an old charger which was made for a 1060 model. (i have the 2070 now)

  • it is super slow on every day tasks (not how a 2070 model should be)





I didnt notice the starting issues right away as i thought i was not clicking it properly but it seems to be the laptop as other people have tried to start it as well and it didnt work.



I would thereby stress again that I hope to get this laptop fixed or replaced and the charger replaced as i cannot use it.



I would love to get feedback on this.



Cheers,



Marc
Antiker377
Hi Guys,



So I received my replacement laptop finally after months of struggle and waiting.



I received a laptop that does not work properly.





  • It needs 3-4 takes to start. (black screens, only the RGB light up but nothing happens)







  • the charger broke already, i rely now on using an old charger which was made for a 1060 model. (i have the 2070 now)

  • it is super slow on every day tasks (not how a 2070 model should be)





I didnt notice the starting issues right away as i thought i was not clicking it properly but it seems to be the laptop as other people have tried to start it as well and it didnt work.



I would thereby stress again that I hope to get this laptop fixed or replaced and the charger replaced as i cannot use it.



I would love to get feedback on this.



Cheers,



Marc




Hey Marc. I've replied to your PM. I'll include this thread in your case number's notes. I'll wait for your follow-up. I'll be locking this thread now.