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Razer ripsaw

  • January 21, 2020
  • 7 replies
  • 27 views
A
Hi everyone I need help with the capture card, I don't understand why the red color comes out. This is connected to a playstation 4 https://ibb.co/7RmDFTq Thank you for reply and help!
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    7 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 22, 2020
    Reseat if not replace the cables. I'd appreciate it if you can put up a short clip of how everything is connected.
    D
    • DougBadass
    • January 27, 2020
    I have the same problem with my Nintendo Switch. I have re installed synapse 3, replaced cables, re installed obs, but the problem persists. Support razer we need a SERIOUS SOLUTION please.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 29, 2020
    DougBadass
    I have the same problem with my Nintendo Switch. I have re installed synapse 3, replaced cables, re installed obs, but the problem persists. Support razer we need a SERIOUS SOLUTION please.
    Was this right after the initial set up? I have not had any luck trying to replicate this from my end. I'd appreciate it if you can send a short clip showing how your streaming rig is interconnected.
    D
    • DougBadass
    • January 29, 2020
    OK I finally found the solution to this problem. I have a 144 hz freesync monitor, and freesync was ON, when I turned off freesync and then connected again the Ripsaw HD colors were ok as should be. A firmware enabling feeesync support is necessary.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • January 30, 2020
    @DougBadass Thanks for updating the thread, and for sharing the fix you found. I honestly didn't even think that freesync can cause such oddities. See you around, bud!
    Comtar
    • Comtar
    • Insider Mini
    • April 20, 2020
    I am having a similar issue and have a Razer Raptor monitor, anything I can do? I have a thread about my own issues that has gotten no reply.
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • April 21, 2020
    Comtar
    I am having a similar issue and have a Razer Raptor monitor, anything I can do? I have a thread about my own issues that has gotten no reply.
    There's a firmware update that targets to fix discolored videos when paired with some monitors. PM me the serial number of your Ripsaw HD so I can give you the updater. That said, I'll have to lock this thread to prevent hijacking.
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