I have a Razer Deathadder V3 Pro Wireless Mouse (White) which I purchased in July 2023 and the scroll wheel wasn’t responding correctly so claimed RMA for it on 27th Jan 2024, I tried reaching them a lot of times, all the time they declined my call and were on call with someone else, no callback nothing. Tried texting them on Whatsapp then they replied saying they don’t have it in stock. Again I tried calling about the estimated time for restock for which they picked this time and said that they can replace me with a Basilisk instead. I don’t need a basilisk. I play FPS games so for me mouse is about comfort shape which is why I went for DAV3 Pro, which does the job so perfectly. I asked again what will be the estimated time for restock if they had any idea for which they said that the stock comes every month 25th then only she can do anything about it and I asked is it confirm it will restock on 25th for which she said no she can cant confirm if it will restock on 25th itself it could extend more, so I asked if she could raise a ticket about it so that they send the same model for a replacement since if there’s a requirement for a particular model mouse for customers, logically those models should be fulfilled on priority but no she said she cant raise a ticket either and she couldn’t help in that. There are so many mouse brands available in the market yet people choose Razer because of its premium mouse features and being a premium brand, this kind of after sales customer support after paying 13.5k INR for a mouse is very much unexpected. 

Please kindly look into this matter at the earliest and reach me out. I do not have a good backup mouse which I can use instead of my DAV3 Pro due to which it’s really affecting my game and I can’t let this prolong for months and months to come.

My RMA claim ticket number is: ACRORMA0084266