razer rz19-02320 doesnt work anymore | Razer Insider
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Question

razer rz19-02320 doesnt work anymore

  • August 12, 2025
  • 1 reply
  • 30 views

truckVividVioletquick172

hey

I have razer rz19-02320 that is today stopping working. 

for windows it shows like a unknown device, the mac - it just ignore this device

what was done
during the ms teams meeting the camera background was disabled, then rz camera  was immediately disconnected from mac and call switched  to internal camera

 

so after tat camera is in not operable state

it produce noise on both windows and mac and shows nothing.

the Software update was done successfully but the camera still showing nothing

if you need I can provide more photos or logs or what you want to see from me.

 

Thank you for support

Vladimir

1 Reply

truckVividVioletquick172

I have same as here:


driver cleanup tool does not help me
output form cleanup tool:

C:\Users\vladi\Downloads\DriverCleanup>CleanupRazerDrivers.exe
Deep Clean Razer Drivers (Jun 21 2021 11:52:20)
Removing devices...
         Removed :  Razer Kiyo
         Removed :   USB
         Removed :  Razer Kiyo
         Removed :  Razer Kiyo
         Removed :  Razer Kiyo
         Removed :   USB
Removing audio devices...
Scanning installed drivers...
Cleanning up driver packages...
         Razer INF:     Class: oem104.inf - Remove FAILED!!!
         Razer INF:     Class: oem46.inf - Remove FAILED!!!
Removing driver files...
Removing driver installer registry...
Rescannig...
Done.

C:\Users\vladi\Downloads\DriverCleanup>