Razer’s RMA process in Canada… | Razer Insider
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Razer’s RMA process in Canada…

  • February 28, 2022
  • 1 reply
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Ignoring the warnings from here or the Razer reddit, I pre-ordered the new Razer Blade 15 2022 from the Razer Store instead of Amazon or the Microsoft store. The laptop arrived last week, but the performance is truly disappointing given the price increase over the previous generation. The low TGP of the 3070ti (reported as 110w in the Nvidia CPL) makes it perform very close to the Blade 14 from last year, that costs almost half… On top of this poor performance, it runs very hot. I decided to ask for a return/refund. I dealt with Microsoft and Dell returns in the past and they were pain free (they send a pre paid label and a RMA number). To my surprise, Razer only sent a RMA, and told me that I will have to cover the shipping costs. On top of this, the return address provided is in US (incomplete address with no phone number included, required by Fedex or UPS), while I am in Canada, so I need to also make sure all customs docs are done and cover any potential custom duties. I am very disappointed with this level of service from the Razer Store and I will know better in the future. ********* update After managing to chat with a Razer agent, they are providing the pre-paid return label, as the other companies do. Big difference between the support offered via chat and the one via email.
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    Razer.Speedcr0ss
    dark2288
    Ignoring the warnings from here or the Razer reddit, I pre-ordered the new Razer Blade 15 2022 from the Razer Store instead of Amazon or the Microsoft store. The laptop arrived last week, but the performance is truly disappointing given the price increase over the previous generation. The low TGP of the 3070ti (reported as 110w in the Nvidia CPL) makes it perform very close to the Blade 14 from last year, that costs almost half… On top of this poor performance, it runs very hot. I decided to ask for a return/refund. I dealt with Microsoft and Dell returns in the past and they were pain free (they send a pre paid label and a RMA number). To my surprise, Razer only sent a RMA, and told me that I will have to cover the shipping costs. On top of this, the return address provided is in US (incomplete address with no phone number included, required by Fedex or UPS), while I am in Canada, so I need to also make sure all customs docs are done and cover any potential custom duties. I am very disappointed with this level of service from the Razer Store and I will know better in the future. ********* update After managing to chat with a Razer agent, they are providing the pre-paid return label, as the other companies do. Big difference between the support offered via chat and the one via email.
    Apologies for the inconvenience. Our Support Team will investigate what happened with the return/RMA assistance that was initially provided to you. And yes, Razer covered the back and forth shipping, which is part of our RMA/replacement process, by sending a pre-paid shipping label via email. Nonetheless, thanks for your interest in our products and service, and welcome to the community. Should you need additional assistance, feel free to send me a PM or submit a case through a support ticket/case number through this link. I'll be locking this thread now.
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