Good evening, I opened the Streamer Companion app early this morning, and my Seiren emote simply no longer appears on the display. I've tried reinstalling Synapse, reinstalling the Stream Companion app, and restarting my PC. I was using Synapse 4, I installed 3 to see if it would go back to normal, but nothing works again. I would like to know what could be wrong. I really need help. I've had the microphone for two years and this only happened today.
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Hey there,
Thank you for sharing your concern here. I understand that your Razer Seiren emote is no longer appears on the display. Please try to re-install Razer Synapse on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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