I tried to redeem a 100k worth Razer Silver but there're no item can be redeemed or it's cannot not be redeemed due to some issues, it's redirected to a homepage and response nothing. Then, my Razer Silver was expired.
I sent you a ticket on 31 Dec 2023. After 12 days, Razer Gold Support inform me to reach customercare-th@razer.com. Then, I sent an email to customercare-th@razer.com on 13 Jan 2024 and no response.
So, I sent a second ticket to you on 26 Jan 2024 that noone response to my email. Then your support inform me on 29 Jan 2024 to reach customercare-th@razer.com again.
Eventually, I asked to Razer Gold official Facebook fanpage, They told me that this case is not thier responsibility and told me to send a ticket via a ticket. So, I sent you a third ticket in 30 Jan 2024. Razer Gold Support still inform me to reach customercare-th@razer.com again.
What I have to do next?
I’m waiting for your support. Thanks
Question
Razer Silver Redemption Issue
man this sucks. I feel your pain. I’m trying to redeem my 32.5k silver too, but 3 redeemable things that I want (30k value giftcards), when I click them, it takes me to an empty page. I tried with Chrome and firefox, and on my phone. All the same with blank page when I click them. It’s really dumb. But when I click a giftcard with higher value (45k silver value) , it takes me to a page where it says it is out of stock. Well, at least it’s not a blank page.
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