Hey there!

Thank you for sharing your issue with us via this thread. My name is Michelle, I’m part of the Razer Cortex technical support team. I will be happy to help you out. 

To help us further invetsigate this issue, could you please provide us with your Razer Cortex logs via pm? 

We sincerely apologize for the inconvenience this issue has caused you. 

Thank you for being patient.

Michelle

how should i do that?

Please click on the link https://mysupport.razer.com/app/answers/detail/a_id/1685, and follow the steps on the page to collect your logs. Then, share it with me via PM. 

Michelle

Its not really working I don't exactly under stand the procedure 

Please check this video https://rzr.to/CLCt, then, please upload it on Google Play and share the link with us via pm. Here is a guide to uploading and sharing the folder on Google Drive: 

Hope my answer helps.

Michelle