Razer Support is from another universe... | Razer Insider
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Razer Support is from another universe...

  • February 11, 2022
  • 1 reply
  • 4 views
R
Here's my story - purchased an expensive Razer headset direct with expedited shipping- received headset only to discover it's defective out of the box - reach out to support to get a replacement headset - told to ship the defective headset back - since it's my only headset, I ask for an advance replacement - told to purchase another headset to replace the defective one and will be refunded later - After the replacement arrives and I send the defective one back, I'm refunded everything BUT the expedited shipping ($11). When I complain, I'm sent a code for 15% off another product. They clearly don't get it! I've never experienced such a run around from a company just to get something resolved that was not my fault. Do better Razer. Sincerely, Your former customer.
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    1 Reply

    Razer.Speedcr0ss
    rmazzaro
    Here's my story - purchased an expensive Razer headset direct with expedited shipping- received headset only to discover it's defective out of the box - reach out to support to get a replacement headset - told to ship the defective headset back - since it's my only headset, I ask for an advance replacement - told to purchase another headset to replace the defective one and will be refunded later - After the replacement arrives and I send the defective one back, I'm refunded everything BUT the expedited shipping ($11). When I complain, I'm sent a code for 15% off another product. They clearly don't get it! I've never experienced such a run around from a company just to get something resolved that was not my fault. Do better Razer. Sincerely, Your former customer.
    I understand that you only wanted to have a working headset. Sorry to hear that you've been through a lot to get a replacement device. I'm not here to negate what happens while contacting our Support Team. Allow me to voice your feedback to the team by sending me your case number or email address via PM. *I'll be locking this thread to curb our conversation privately.
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