I was having problems with the scroll wheel on my mouse, I contacted Razer's support team and they concluded that the mouse needs to be replaced. Then they asked for my address. I WROTE MY ADDRESS. Then they asked me to cut the CORD of my mouse for the RMA process. Then they asked me to take a photo showing both the cord and the serial number of my mouse.

I followed the instructions. Then the support agent changed for some reason. The new support agent asked for my address again, I gave them my address. Then they said I needed to contact another company. The other company wouldn't accept my product because I CUT THE CORD. I told them this and they said my country wasn't one of Razer's shipping locations. So they said they couldn't replace my mouse. IF YOU CANNOT REPLACE IT, WHY DID YOU MAKE ME CUT THE CORD IN THE FIRST PLACE? WHY??? WHY??