My nightmare is virtually identical to a lot of posts, so either something is seriously wrong with their repair program or they just don’t care!
I sent my Razer 17, that I spent $4500 on, in for repairs over a month ago and haven't received a single communication or update since they received it on April 10th. I've called 5 times and was either told that the part was out of stock, they didn't know, or I was just hung up on!
I've requested manager escalation calls 3 times and was told no one was available and they'd call me back within 48 hours, which never happened once. The one time I was actually able to get through to the escalation department the line went dead (on their end) right after he looked up my case information!! No call back of course...
This is my primary work laptop, if Razer can't fix it (severe screen flickering issue) or somehow lost it, they need to at least tell me something! The official email I received when I sent it in was that it would be fixed within 5 business days. I've now had to go and spend money I don't have to buy another powerful laptop just so I can keep working and don't get canned.
Does anyone know how to bypass the nightmare of runarounds?? I’m currently on my 6th call and have been on hold for 56 minutes.. talk about destroying customer loyalty!
