Razer support not replying

Hi all, I created a ticket about 1 week ago because I don't have any access to my old phone number. I've changed it to the new one. But I did not get any response for a week. For now i can't do anything with my gold balance i have to change my number so please someone could help me ? Thanks a lot. Here is necessary informations about my case. Case # Created Date Subject 230103-002536 03-Jan-2023 PST Phone Number