Razer support not responding | Razer Insider
Solved

Razer support not responding

  • 7 March 2023
  • 5 replies
  • 223 views

My new Leviathan V2 Pro is defective. No worries because it’s a new one so warranty is there, right? I contacted support 21 Feb about the issue and after several mails got a respond:

23 Feb: We will now be forwarding your case to the appropriate team that handles the replacement process. After they verify the information you provided, they will reach out to you for instructions on the process. You can expect an email update from them within 24–48 business hours.

After that, nothing! I sent several requests and no reply. 3 Mar I reached support via chat getting “sympathy” and “sorrys” from them. Also some hope to the issue with the respond:

3 Mar: Please advised that I was able to update your main case with your concern and was also able to tap one of our higher-ups to tap the specific Supervisor of the assigned support on your case ---- ---- to have it prioritized and make sure to send you an email update within or less than 24 hours.

After that, NOTHING! I don’t know overall quality of Razer products but beware if there are issues with the product, you are alone.

icon

Best answer by FiszPL 7 March 2023, 07:37

View original

5 Replies

Userlevel 7
Badge +1

@Razer.Speedcr0ss or @Razer.Zionzedd could you help? :)

It’s been now over two weeks when I contacted support. Still waiting the replacement process to begin. If it ever will… Looks like I’m ending up with 500€ Razer brick.

Userlevel 7

Hi skejappy, 

 

I’m sorry to hear about your experience. Please PM me your case number so I can coordinate with the relevant team and check our options. Thank  you!

Meu deus, tenho vários produtos com defeito e o suporte não responde, segue meu chamado. 

98483

Razer Support not responding

Reply