I ordered a $50 Razer Gold PIN about 10 days ago. The email with the info arrived including everything but the actual pin code so I emailed support about this. I got a reply the next day saying they have informed the internal team to send me the PIN code. They told me that I would receive an email update in 2-3 days or less and it’s now been 9 days. Is there anything I can do at this point? I genuinely need the PIN code asap as I will be going to Mexico in a few days and will not have wifi over there. I’m pretty frustrated as I don’t understand how simply giving me the PIN code would take so long. Please help!
Question
Razer Support not updating me
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- Razer Support
Hello DesertSanddepoturban453,
I’m sorry to hear about the delayed response from our support team. Please PM me your case reference number so I can investigate and coordinate with the relevant team. I look forward to your message. Have a good one!
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