Razer Synapse 2.0 not working Blade Stealth 2019 | Razer Insider
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Razer Synapse 2.0 not working Blade Stealth 2019

P
Just bought a blade stealth 2019 and for the life of me I cannot get synapse 2.0 to work on it, it updates and connects etc but clicking the icon does nothing. So to speak it is running but not opening. Synapse 3 works fine but every time I log out the keyboard goes back to cycling through the colours which is a royal pain. Does anyone have any solution? Thanks
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3 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • November 1, 2019
Make sure you have the latest Microsoft Visual C++. You can check/download latest updates here. You can also try the repair function via Programs and Features.
P
  • Pyro_Vee
  • Author
  • 1 reply
  • November 1, 2019
Tried both and neither work I'm afraid... no clue what to do
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • November 1, 2019
For now, try to add the app to your Firewall's and your AV's whitelist then PM me the Synapse 2.0 logs. Collect the logs from: %temp%\\ SynapseUninstall.log file %temp%\\RzUpdater folder %temp%\\MSIxxx.LOG
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