Razer Synapse 3 causing shutdown problem? | Razer Insider
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Razer Synapse 3 causing shutdown problem?

  • 24 July 2020
  • 7 replies
  • 42 views
Hello fellow Razer "fans"



Since I've installed the Razer Synapse 3 when I've bought the Razer DeathAdder Elite mice I got the problem that when I'm about to shutdown my PC a error message popping up from Razer Synapse.



The error message i get is:



.NET-BroadcastEventWindow.4.0.0.02eed1ca.0



[Razer Synapse service proccess.exe program fail.



UKnown software fail (0xe0434352) appeared on the program in adress 0x0000000075949862]



When i press OK it shutdown. But annoying as f*ck!





Reinstalled the driver 4 times no luck!



It happened day 1 I've bought the mice.



The version of the Synapse 3 is the latest software. mice working fine!
SezteC
Hello fellow Razer "fans"



Since I've installed the Razer Synapse 3 when I've bought the Razer DeathAdder Elite mice I got the problem that when I'm about to shutdown my PC a error message popping up from Razer Synapse.



The error message i get is:



.NET-BroadcastEventWindow.4.0.0.02eed1ca.0



[Razer Synapse service proccess.exe program fail.



UKnown software fail (0xe0434352) appeared on the program in adress 0x0000000075949862]



When i press OK it shutdown. But annoying as f*ck!





Reinstalled the driver 4 times no luck!



It happened day 1 I've bought the mice.



The version of the Synapse 3 is the latest software. mice working fine!




Hey there! Thanks for posting your Razer Synapse concern here. Did you follow the step here during the Synapse 3.0 installation? Does the same issue happen while the mouse or other peripherals is disconnected from your computer while it is shutting down? Feel free to send me a PM together with your Razer Synapse 3.0 log files. Let's continue from there.
Hi.



Just PM'd you 🙂
SezteC
Hi.



Just PM'd you :)




Thanks for the mention! I've replied to your email. I'll wait for your follow-up.
Hi,



I'm encountering what appears to be the same issue during shutdown using Windows 10 64 bit pro version 2004 (OS Build 19041.45) and Synapse 3 version 3.5.730.72314.



Has there been any updated news on this problem?
Slooshy
Hi,



I'm encountering what appears to be the same issue during shutdown using Windows 10 64 bit pro version 2004 (OS Build 19041.45) and Synapse 3 version 3.5.730.72314.



Has there been any updated news on this problem?




Hey there! Our Support Team is currently investigating the Razer Synapse unusual behavior. Feel free to submit a case or send me a PM together with your Razer Synapse 3.0 logs. Save the compressed files via Google Drive or to any online drive accounts then send the link together with your PM.
They helped me to fix this problem.



I think the latest Synapse 3 version fixed this issue 🙂
SezteC
They helped me to fix this problem.



I think the latest Synapse 3 version fixed this issue :)




That's good to hear. Feel free to send me a PM should you need additional assistance.



Hey everyone! If you haven't contacted our Support Team, please click this link and submit a case or send me a PM.
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