[Razer Synapse 3] Instant crash, no logs, no errors. | Razer Insider

[Razer Synapse 3] Instant crash, no logs, no errors.

P
Hello, since a few days after an update of the Razer Synapse software, it refuses to open.
I tried to reinstall, repair, do what it says in the FAQs, and nothing works.
I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this:

Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z
Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z

It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself.
Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?
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6 Replies

R
Userlevel 6
Galaxyuwu
I have been getting this too and have no idea how to fix it. I would love it if someone could help me with this.

seebo111
hi guys am having the same issue help me please !

Hi guys! Please PM me instead. Make sure to include the version number of Synapse as well as the link to this thread.
S
hi guys am having the same issue help me please !
G
PecceG2
Hello, since a few days after an update of the Razer Synapse software, it refuses to open.
I tried to reinstall, repair, do what it says in the FAQs, and nothing works.
I went in search of the logs to C:\\ProgramData\\Razer\\ and only found this:

Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z
Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z

It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself.
Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?

I have been getting this too and have no idea how to fix it. I would love it if someone could help me with this.
R
Userlevel 6
BovWOW
Hi. Have you solved the problem? I'm having the same issue, Synapse 3 failed to start on my machine as well.

Hello! Please send over the build number of Synapse to me through PM. I'll pick it up from there.
B
Hi. Have you solved the problem? I'm having the same issue, Synapse 3 failed to start on my machine as well.
R
Userlevel 6
Hello there! Can you send me a PM with the build number of Synapse? Let's continue there.
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