Razer Synapse 4 - Mouse Dock Installation Failed | Razer Insider
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Razer Synapse 4 - Mouse Dock Installation Failed

  • 11 November 2024
  • 4 replies
  • 114 views

snckrkn12

Razer Synapse 4 can install Razer Viper Ultimate (old) but, can’t install “Razer Mouse Dock Chroma”.  Retry button does not works.

There is no issue with Synapse 3.

Here are the logs of Synapse:https://drive.google.com/file/d/1j0ak5GKxTshR-BgU1dYhPS6PssKSUqZU/view?usp=sharing

Here are some screenshots:

 

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4 Replies

CiscoPM
  • Insider Mini
  • 2 replies
  • November 13, 2024

Same thing is happening with my Razer Mouse Dock Chroma Mercury Edition.


NicRim
  • Insider Mini
  • 1 reply
  • November 13, 2024

Same thing is happening with my Razer Mouse Dock Razer Viper Ultimate


Scarlettechclub949

Same issue here with Windows 11 24H2


  • Insider Mini
  • 3 replies
  • November 14, 2024
snckrkn12 wrote:

Razer Synapse 4 can install Razer Viper Ultimate (old) but, can’t install “Razer Mouse Dock Chroma”.  Retry button does not works.

There is no issue with Synapse 3.

Here are the logs of Synapse:https://drive.google.com/file/d/1j0ak5GKxTshR-BgU1dYhPS6PssKSUqZU/view?usp=sharing

Here are some screenshots:

 

 I have the same exact issue with my Razer Viper Ultimate. 


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