Razer Synapse 4 stuck on detecting Razer Basilisk V3 Pro | Razer Insider
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Razer Synapse 4 stuck on detecting Razer Basilisk V3 Pro

  • February 22, 2025
  • 1 reply
  • 149 views
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Hi all,

For this price and Razer name I expected luxury experience, unfortunately it’s a mess.

Can somebody please help me with resolving the problem?

Thank you.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 22, 2025

Hi blacksad011,

I’ve replied to your message. I understand that the Razer Synapse 4 is failing to recognize your Razer Basilisk V3 Pro. If Razer Synapse fails to detect your Razer device, it could be due to one of the following issues:

  • Software or hardware issue
  • Outdated Riot Vanguard (version 1.7.0.27) blocking of Razer drivers
  • The device is not supported by Razer Synapse

To Fix the issue, please try the steps below:

Ensure your Razer device is properly plugged in and connected directly to the computer and not through a USB hub.
Restart your PC if this is your first time installing a Razer device or if you have just completed an update.
Perform a repair of Razer Synapse if the issue persists.

If the problem persists, feel free to respond via PM so I can assist you further. All the best!

*Thread locked to curb the conversation to PMs.

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