Razer synapse 4 won't load my Razer Blackshark v2 HS

Hi

Just downloaded razer synapse 4 because i was interested in trying snap tap feature and before downloading it i checked if all my peripherals were compatible and supposedly they all are, but now that I've installed it they all work except my headphones (Razer Blackshark v2 HS), they get recognized by the program but it just loading infinitely, it won’t let me change any setting using the program.