Razer Synapse app doesn't work with Deathadder Elite on Mac | Razer Insider
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Razer Synapse app doesn't work with Deathadder Elite on Mac

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I have a brand-new Deathadder Elite mouse for my Mac (macOS Catalina 10.15.2) and all I want is to be able to select a solid color instead of having the lights always in rainbow mode. With the mouse connected and working properly (other than not being able to configure it), I installed Razer Synapse 1.87.1 and rebooted. Then I ran Razer Synapse and it said "PLEASE CONNECT A RAZER SYNAPSE ENABLED DEVICE". If I disconnected then reconnected the mouse, the app would proceed to the settings, but none of my changes were recognized by the mouse - for example, I change the lighting settings in the app, but the mouse continues to cycle through colors as if nothing was changed. At the recommendation of Razer support, I uninstalled and reinstalled the driver. Now Razer Synapse says:
  • Allow Accessibility access for RzDriveEngine ✓
  • Allow System software from Razer USA Ltd.
Clicking on 2 brings me to the Mac's Security & Privacy / General settings, but since this is Catalina, there's no Allow button. How do I get this set up so that I can configure the mouse lighting colors?
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6 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • January 11, 2020
Here's what I found that may help you set things up:
  • Click on System Preferences on your Mac Dock.
  • Choose Security & Privacy.
  • Tap the lock at the bottom left of the screen.
  • Enter your password to unlock Security and Privacy.
  • Choose the Anywhere under Allow apps downloaded from.
  • Click the unlocked lock to keep the change.
B
  • bkendig
  • Author
  • 2 replies
  • January 11, 2020
For "Security & Privacy" / "General" / "Allow apps downloaded from:", there is no "Anywhere" option. The only options are "App Store" and "App Store and identified developers", and I have the latter selected. I think older versions of macOS had an "Anywhere" option, but Catalina does not. (I think it was removed in Mojave.)
F
Someone else from "official" support told me that Razer does not and will NEVER support Mac Catalina and onwards. So tough luck, this is the end of the line for Razer on MacOS. I had exactly the same.
Razer.Caziel
1 person likes this
  • Razer.Caziel
    Razer.Caziel
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • January 11, 2020
FedeFede345
Someone else from "official" support told me that Razer does not and will NEVER support Mac Catalina and onwards. So tough luck, this is the end of the line for Razer on MacOS. I had exactly the same.
I checked in with our Devs and got confirmation that this is indeed the case. @bkendig Sorry to have kept your hopes up bud.
B
  • bkendig
  • Author
  • 2 replies
  • January 12, 2020
Razer.Caziel
I checked in with our Devs and got confirmation that this is indeed the case. @bkendig Sorry to have kept your hopes up bud.
Thank you, much appreciated. I've already boxed up the mouse for return and ordered a Logitech G203 instead.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • January 14, 2020
@bkendig Understandably so. I hope all goes well with you. See you around!
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