razer synapse breaks my mouse | Razer Insider
Skip to main content
Question

razer synapse breaks my mouse

M

my mouse stopped working after i restarted my pc. i noticed it wasnt recognized in razer synapse, so i tried a ton of things which all didnt work. i booted in safe mode and everything worked fine. i then tried repairing and then downright deleting razer synapse, which actually seemed to work after a restart, but i didnt connect the dots. just now, i opened razer synapse for the first time after reinstalling, and wouldnt you know, my mouse stopped working immediately! why?

    Did this topic help you find an answer to your question?

    2 Replies

    Razer.Zionzedd

    Hi maaya88,

     

    Try to reinstall your mouse’s driver and repair the Synapse 3 app by following the steps here. If that didn’t help, PM me the serial number so I can validate its model and check for other steps to help you address the connection problem. Thank you!

    FiszPL
    Vanguard
    Forum|alt.badge.img+1
    • FiszPL
    • VANGUARD
    • 7224 replies
    • April 3, 2023

    If you have Valorant installed, then uninstall Riot Vanguard anti-cheat software, as it can mess with Synapse, making devices not available.

    Also you can try doing clean Synapse reinstall:

    Uninstall Synapse
    Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
    Then restart your PC
    After reboot install Synapse again (as administrator).

    Reply


    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings