Razer Synapse can´t update | Razer Insider

Razer Synapse can´t update

  • 18 January 2023
  • 4 replies
  • 35 views
A
I just bought the Razer BlackShark v2 Pro Wireless and connected it to my PC. Then i start razer synapse and razer central opens itself and wants me to update. After i press update and let it do its thing it just tells me after a few seconds it couldnt complete the update and i should contact the support? Can someone help me pls

4 Replies

FiszPL
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Check if Antivirus or firewall software is not blocking it (you can disable it for moment of installing update).
A
FiszPL
Check if Antivirus or firewall software is not blocking it (you can disable it for moment of installing update).

i have no third party antivirus program and i disabled windows firewall for the update process and it doesnt work too :c i started task manager and recognized that micrsofot antivirus defender is active during the update process so i googled how to disable it. Then i tried to update with windows firewall disabled and the microsoft antivirus defender disabled and it still tells me the update is not completed and i should contact the technical support.........
T-T
Comma28

Hi there, I have the same problem with my Kraken V3 Pro. Have you, by any chance, found a solution for this?

X

One thing you could try is uninstalling Razer Synapse and reinstalling it from scratch. This may help to resolve any issues with the software. If that doesn't work, you can also try updating the firmware of the headset directly from the Razer website. Alternatively, you could reach out to Razer support for further assistance. They may be able to provide you with more specific troubleshooting steps or offer a replacement if necessary.

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