Razer Synapse causes PC freeze

Jourgound · 2022-12-05T04:40:25+00:00

I'm having this issue on all 3 of my gaming PC's on which I have Razer Synapse installed. The app will periodically log me out of my Synapse account (without warning) and fail to load my peripheral settings. Usually find out I've been logged out once I log into a game and realize none of my buttons the work the way I set them up. When this happens, you'd think it would be as easy as logging back in but it's not. I click on the taskbar icon and attempt to log in and that part works. Then, nothing happens Synapse doesn't start -- so then I try clicking on Synapse on the taskbar and try to open it, nada, zilch -- doesn't load. It just hangs then proceeds (if I'm tabbed out of a game trying to fix this) crash my game or whatever application I happen to have open at the moment. It's quite irritating as the only way to fix the issue is to log in then restart my PC. I've opted to manually kill the app (which is almost impossible to do correctly and you can't restart the app once you do) by preventing it from even lauching at all prior at Windows start up. That way, it will open properly because it's loading for the first time when I choose to open it. I'm sure the periodic need to log back in is likely intentional and maybe for security reasons but can you guys at the very least insure that the app doesn't break when trying to log back in?

Skip to main content

Forums
Support
House Rules
Promos and Giveaways
Razer Silver Rewards

Create
Login

[MONTHLY SILVER] December 2025 30,000 Silver Drawing

1 month ago

Home
Community Overview
Razer Support
Razer Support
Razer Synapse causes PC freeze

Powered by Gainsight

Cookies Cookie settings Accessibility statement

Sign up

Already have an account? Login

Log in with Razer ID to create new threads and earn badges.

LOG IN

Welcome to Razer Insider

Log in with Razer ID to create new threads and earn badges.

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

RazerStores
RazerCafe
Store Locator
Purchase Programs
Bulk Order Program
Education
Only at Razer
Razer Silver Rewards
Affiliate
Newsletter

Explore

Technology
Chroma RGB
Concepts
Esports
Collabs

Support

Get Help
Registration & Warranty
RazerStore Support
RazerCare
Manage Razer ID
Support Videos
Recycling Program
Accessibility Statement

Company

About Us
Careers
Newsroom
zVentures
Contact Us

FOR GAMERS. BY GAMERS.™

Site Map
Legal Terms
Privacy Policy

FOR GAMERS. BY GAMERS.™