Razer Synapse causes tartarus pro to stop working | Razer Insider
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Razer Synapse causes tartarus pro to stop working

  • June 26, 2021
  • 1 reply
  • 63 views
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Hey Y'all, So my tartarus pro wouldn't send any keymapped signals out. The only thing that worked on it was the profile switch button and the mouse scroll wheel. I tried deleting every tartarus pro profile in synapse and starting over, that didn't fix it. So I deleted the keypad driver in windows and restarted my PC. After deleting the driver, the keypad works great! Then synapse detected it and it immediately stopped working again. Any ideas? I tried contacting razer live chat only to find out that it's just a bot. I tried filling out their webform, only to find out that it's broken (there's a required dropdown box with no options). I plan on calling them in 4 hours when they open but I thought I'd ask here.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 28, 2021
    Does this only happen on a specific key? Tell me more details about what you're trying to do. I'd also appreciate it if you could send me a short video clip of the issue. That would help me get a better picture. I also highly recommend performing a clean installation of Synapse by following the steps from this page. If the problem persists, send me a screenshot of how your keypad gets detected in the Device Manager and MSINFO32. *Thread locked to curb the conversation to PMs.
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