Razer Synapse crashes when I plug in my Razer Kraken V4 dongle | Razer Insider
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Question

Razer Synapse crashes when I plug in my Razer Kraken V4 dongle

  • July 16, 2026
  • 1 reply
  • 11 views

After doing a reinstall of my Windows update, I realised that my microphone didnt work, so I checked through all the different places to see if the settings had changed, everything looked normal. I was looking around Razer Synapse, I dont remember what I did, I was probably turning off and on my headphones and then Razer Synapse just crashed. I tried reopening Razer Synapse but it just crashed after a few seconds of it launching.

 

I have tried reinstalling Razer Synapse and Razer Chroma but it didnt fix anything. According to ChatGPT it is THX Spatial Audio that is the problem.

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1 Reply

Razer.Ten
  • Razer Support
  • July 16, 2026

Hey ​@justintheproroblox,

Let me assist you with your headset. Can you uninstall your headset drivers by following the steps below and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the mic issue.

  1. Open the "Device Manager".
  2. Expand "Audio inputs and outputs".
  3. Right-click the headset and select "Uninstall device".
  4. Restart the computer to fully remove the drivers. They will automatically reinstall upon restart.



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