razer synapse does not see Razer cynosa chroma

GawrKanaCh
Razer Synapse does not see the keyboard, the mouse - the Razer Bassilisk essential works, the keyboard does not, reinstallation did not help , instructions also from the official site did not help.

Were there any changes applied to your system or Synapse before the issue? Did you try reinstalling the mouse drivers in the Windows device manager? Let's isolate the problem by following the steps provided by this link and see if it helps.

The drivers were removed using Windows, synapse was also removed, the keyboard was disconnected, after connecting I downloaded synapse again but nothing was detected except the mouse, keyboard worked on a different computer configuration, after I installed another motherboard and processor I reinstalled the Windows and keyboard were no longer detected, motherboard Gigabyte A320 M H

now I will try again to follow the steps and tell you whether anything helped

I reinstalled synapse via the reinstall button, rebooted the PC, the keyboard was not detected by the program, the razer visualizer changes the backlight on the keyboard, but the program does not see it

deleted all drivers through the device manager, while clicking "show hidden devices" disconnected the keyboard, reinstalled synapse, rebooted the computer, connected the keyboard, it was undecided

Razer.Speedcr0ss
Were there any changes applied to your system or Synapse before the issue? Did you try reinstalling the mouse drivers in the Windows device manager? Let's isolate the problem by following the steps provided by this link and see if it helps.

razer?