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Razer synapse doesn't open

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I have razer kraken 7.1 2019. I want to enable 7.1 sound, but can't open razer synapse... After install razer synapse I logged in my account, then synapse is updates and going to system tray. When I click on synapse icon -> "Open razer synapse" hothing happens. My system config is: OS: Windows 10 gpu: amd rx 580 8gb cpu: intel xeon 2690 16gb ram Device: Razer kraken 7.1 2019 I'm trying to reinstall this program, reinstall windows, install on another pc. Nothing helped. Same situation:
Media not available
 A lot of people write about this problem in comments... Why razer doesnt fix this problem?
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2 Replies

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  • Ramblast
  • 2 replies
  • February 10, 2020
greatMiddleYellow570
I have razer kraken 7.1 2019. I want to enable 7.1 sound, but can't open razer synapse... After install razer synapse I logged in my account, then synapse is updates and going to system tray. When I click on synapse icon -> "Open razer synapse" hothing happens. My system config is: OS: Windows 10 gpu: amd rx 580 8gb cpu: intel xeon 2690 16gb ram Device: Razer kraken 7.1 2019 I'm trying to reinstall this program, reinstall windows, install on another pc. Nothing helped. Same situation:
Media not available
 A lot of people write about this problem in comments... Why razer doesnt fix this problem?
Man I've got the same problem! Damn Razer doesn't help at all. This is my Thread, read it, and you will see I've got the exact same problem. Shame on Razer. /issues-with-razer-7-1-surround-and-synapse-2-3-0.55314/
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1 person likes this
  • G
    greatMiddleYellow570
Razer.Speedcr0ss
greatMiddleYellow570
I have razer kraken 7.1 2019. I want to enable 7.1 sound, but can't open razer synapse... After install razer synapse I logged in my account, then synapse is updates and going to system tray. When I click on synapse icon -> "Open razer synapse" hothing happens. My system config is: OS: Windows 10 gpu: amd rx 580 8gb cpu: intel xeon 2690 16gb ram Device: Razer kraken 7.1 2019 I'm trying to reinstall this program, reinstall windows, install on another pc. Nothing helped. Same situation:
Media not available
 A lot of people write about this problem in comments... Why razer doesnt fix this problem?
Hey there! Thanks for sharing your Synapse concern here. Please send me a PM together with the email address associated with your Razer Synapse account. I'll pick it up from there.
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