Razer Synapse- No compatible devices

Hi there I have an Ornata Chroma keyboard and have the latest version of Razer Synapse. It has stopped recognizing my keyboard. It did work for a bit, but now the program just says "No compatible devices detected, Please connect a Razer chroma device or enable "chroma support" in supported third-party device software." whenever I go in to try and customize the colors etc As far as I can tell it's still supported, the keyboard works fine. Have uninstalled, and re-installed. Ensured the program was up to date. Mobile device (Windows computer) shows x3 HID keyboards Tried different USB ports s/n is PM1715F11800734 Modle # RZ03-0204 Any help is super appreciated!