Razer Synapse Profile Sync is a mess | Razer Insider
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Hi Guys,

So here is the situation. I use my Basilisk V3 Pro on my PC and on my laptop, both of them have Razer Synapse 3 installed. I created 3 different profiles, with modified keys, macros and such. However anytime if I use my other device Razer Synapse just keeps warning me that the cloud informations are different from my local one. There would be no issue with this at all. I just keep in mind that for example my most recent settings are done on PC, so cloud data is the PC one, so if I’m using my laptop and the window pops up I just chose the Cloud option and download the newest settings.

However when I do this, sometimes Synapse don’t even downloads these profiles, in fact creating a totally random profile, named “Quickprofile” or something like that, which is gettint extremely annoying at this point. 

So the question is how can I resolve this? How can I use these profiles on both machines without the need to sync everytime? Why can’t Synapse just sync the cloud data correctly? Or why don’t have the option to completely turn off the sync possibility and just use local settings on each of our devices totally separated from the cloud?

Oh and one extra thing, these profiles are also saved to the mouse’s onboard memory. But when I’m on my laptop and the sync warning pops up, and I choose either of it, Synapse is not able to see the onboard profiles for some reason, not until I restart my laptop at least, which is kinda frustrating when I’m in the middle of a work or something and I just want to switch between PC and laptop with my mouse.

Thanks in advance!

For reference here is a screensot of the warning popup.

 

I am having the same issue with my Naga V2 Pro, did you manage to find a fix for this? 

Yes. Why do I have to almost daily tell to either use local or cloud settings? It messes with my gameplay. Almost every day for like 2,5 months!!! Where is the save button after I have configured my keyboard, headset and mic, mouse?

I shouldnt have to reconfigure almost every day, should I?

I am having the same issue with my Naga V2 Pro, did you manage to find a fix for this? 

No sadly. I haven’t found any solution, not even a workaround. Beside the on-board saving, at least I don’t loose my set upped settings and macros on my mouse. 😃 But everytime I switch to my laptop, work a bit on it, then switch back to PC and I get the notification, and the random ‘quickprofile” creations. Sometimes even multiple ones. Quite annoying.

I have the same problem, I keep clicking on the CLOUD button but even if I don’t edit anything everytime I open Synapse it keeps asking me that things.

I've been using Synapse3 for 3 days and I never had the amount of issues, problems, bugs I had with this. I only have a Tartarus Pro and I don’t think I’ll buy other Razer peripherals until I’m sure the software is stable. I hope the new version will be better than this mess.

I have 2 PCs with Synapse 3 logged-in, each PC having separate profile for my Basilisk v3 mouse and DeathAdder v3 mouse.

Synapse 3 profile sync is NOT working correctly, profiles aren’t saved to cloud, sync creates trash profiles, duplicates, constantly erasing my configuration.

The worst part is that in Synapse 3 there is no option to TURN OFF CLOUD SYNC.

It is broken now, I want to be able to turn it off until you make it work!

I have been making changes and backing up my profiles manually, and am getting infinite sync loop with my Naga V2 Pro after getting the Sync Warning. Normally I go with the “Local” option and it takes less than 20 seconds.

EDIT: I rebooted my computer, it worked. Doh! 

Still no resolution for this I assume? It is driving me crazy.

bump.

same issue

Bump, just bought basilisk v3 yesterday. Thags my only razer and only device that can be connected with chroma beta. And i only have one laptop for this as well yet i get this. I chose local but stkll gives me the same problem so i chose cloud but still pops up. And chroma bugs it wont open sometimes 

Yep, Razer Synapse is garbage. I cannot have Synapse running or it will prompt me for the sync or just grab focus of Windows - incredibly annoying while in a game. I love the feel of the deathadder, but having this problem for years with different devices and PCs, it’ll be the last. 

I have the same issue. Started a few weeks ago and cannot resolve it.

I have had absolutely no issues with my Goliathus Extended Chroma, Mamba elite, huntsman elite, + older products in relation to lighting/physical function.  Over the course of years.  life throws curveballs

i wasn’t ready for this twist in my aesthetic experience while sitting at my spaceship

That being said, currently trying to isolate the specific variable of a before/after started happening

but recently updated latest windows 11 pro 
no issues with pc/power 
did not tinker too hard with anything (related to isolating if i messed up somewhere)

mousemat LEDs start going nuts randomly, nothing stood out as irregular which could cause, no issues with conflicting software, even once, heavy usage daily for quite some time

--------------

i do be wondering bc those lights were pretty and i need that so all insight would be glorious @ razer @ razer @ razer @hey

hook us up
love you

I have had this profile sync issue for months now. I wish there was a feature that could disable the whole cloud sync because it has never properly worked for me. I recognize the same annoyances as others have described here.

If Bloxstrap isn’t installing, try restarting your system or disabling antivirus temporarily, similar to troubleshooting Razer Synapse profile sync issues.

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