Razer Synapse Service keeping my computer awake | Razer Insider
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Razer Synapse Service keeping my computer awake

J
I went out and got the Razer Kraken Tourney edition headset. Love the headset. But the Synapse beta 3.0 software is not liking my motherboard as the Synapse drivers/program is keeping my computer awake 24/7. If I go into services in the task manager and stop Razer Synapse Service my computer will sleep, if I start it back up the computer refuses to sleep but attempts and will wake up 1 second later. How can I fix this because when the service is stopped the headset is missing out on a lot of added features. My friend has the same headset and the program runs perfect for him, so it must be a driver issue with my motherboard. Yes everything is updated, I have tried disabling the HID driver, I have tried everything. I am no rookie. Please help! I have the GIGABYTE X570 AORUS motherboard
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    3 Replies

    J
    I have the same exact issue. I tried looking for the HID-Compliant Game Controller and found nothing. I also have the Razer Kraken TE. I also found that unplugging the USB controller for the Kraken lets it sleep, but that defeats the whole purpose. Let me know if you or your friend find anything!
    J
    • jr503pdx
    • Author
    • 1 reply
    • October 27, 2020
    I reached out to tier 2 customer service and got 1 reply that didnt help me so i returned it and bought these, worth it! https://www.amazon.com/gp/product/B07PDFBJZD/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1
    G
    • Golem8
    • 4 replies
    • November 10, 2020
    I have a similar issue with my kraken ultimate headset. The PC does not go to sleep. As soon as I unplug the headset or "end task" synapse, the PC goes to sleep.
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