I am having the same issue!



Screen shot attached for reference.

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Scorpzer01
I recently bought the Razer Kiyo and whenever I open up Synapse to change its setting I'm prompted to select whether to save the setting of the camera or synapse but whenever I click one of the options the menu doesn't go away and it just stays there.

Hi there! Thanks for posting your Razer Kiyo and Razer Synapse 3.0's concern here. Allow me to gather details from your computer so I can forward it to our Support Team. Please send me the following:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Synapse 3.0 logs.



Save it via Google Drive or to another online drive account then include its link in your PM. Let's continue from there.



Hey @TopQualified! I've replied to your PM. I'll wait for your follow-up.

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I have the exact same problem. Have uninstalled and reinstalled Synapse 3 and it still doesn't work. Send Halp!

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same issue here. please get the tech team to resolve this broken update they rolled out recently. the fixes you posted DO NOT work

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Hey everyone! The Razer Synapse 3.0 has a recent update release, which intended to resolve the "no preview" issue for Razer Kiyo. Feel free to update this thread should you need additional assistance.

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