Razer Tartarus Chroma software wont open

Hi, i have been using this item for years now and its always been fine. Today however i tried to use it and my key bindings were wrong, I tried to open the software to check but it will not open. If i open Razer Synapse it tells me to connect an enabled device.



I have

repaired

reinstalled

rebooted

tried version 3 synapse which recognises my device and tells me i need V2

deleted everything and reinstalled



but still no joy, it is "working" as it has lights and the buttons do have functions, just not the ones i have set up.



im running windows 11 and have been for sometime

im playing world of warcraft

the device is connected direct to usb not a hub

the device shows in device manager and the driver is up to date

it was working yesterday (21/10/22)



any advice would be great please as i do rely on it to play



thanks in advance