Razer Tartarus V2 controller D-pad sticking / glitch
Userlevel 1
so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.
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To clarify the workaround: does reWASD let you map the thumbpad to keystrokes as well (e.g., wasd for movement) or do you lose that functionality as well? I could live without the scroll wheel but moving with the thumbpad is the main reason I use keypads.
dfscott
To clarify the workaround: does reWASD let you map the thumbpad to keystrokes as well (e.g., wasd for movement) or do you lose that functionality as well? I could live without the scroll wheel but moving with the thumbpad is the main reason I use keypads.
Yes. Just remap the arrow keys, and it should take an effect. Give the trial a go before you make the decision to purchase the software.
Also, sorry for the late reply. There is quite literally no news on my end. The troubleshooting steps i mentioned (no brightness, default green static lighting, default keymapping) does not work on my end either, so we can still safely assume it is not related with Chroma SDK.
No worries but thanks for the update. I've recently started using an Azeron but the jury is still out on whether it's going to be a workable solution (steep learning curve). If it doesn't work out, at least I'll have this as a fallback.
Seegeth
Until this moment I tried
b. Connect the Tartarus to a different USB port or computer.
d. Repair Razer Synapse 3.0
e. Clean reinstall Razer Synapse 3.0
Nothing helped
I tried all these things also and finally after getting no help found a for sure fix for almost everyone. I just posted it, titled. How I fixed Tartarus V2 sticking keys.
Razer support asked me to send my PC motherboard, CPU, and GPU Make and Model as well as the RAM. I told them I would but asked if they wanted it for the three different machines that experienced the issue. It surely is not tied to one hardware setup. It happened on 100% of the machines I have used. Although I have not tried it on my new laptop yet, so I could give them 4 different machine specs.
CptCraptacular
i think someone linked a video on youtube on here at some point just use that one for proof of "hardware problems" because if they can notice multiple people use the same video then maybe there is some hope they can fix the problem
Razer has let us down, they must know by now it is not a hardware glitch and yet straight faced they lie to us causing us to suffer hours of attempted fixes when it is all them. Angered that I died so many times due to the V2 and losing street cred and team mates that I have bought a new game pad. It is saving me time, memory, and grief. The Red Dragon DITI is working great for me right out of the box, with more buttons and cost less, does not have to update ever thus far, and is more comfortable for me. Good luck dealing with them.
I have an old Logitech G13 that I can use, but prefer the keys and layout of the Tartarus. I loved the old Belkin Nostromo that this is based on. I just wish Razer's Synapse software was not such crap. I have been dabating paying the $20 for the reWASD software. It is an extra expense and pretty clunky, but it at least works. Which is more than can be said for Razer's software. I just want to hold Razer accountable for producing a working product, but it is exhausting going through the steps over and over again with each new support person. They need to get a Project Manager to lead this effort, collect all the reports, get a tiger team on their dev team and identify and solve this like the real problem that it is.
My Tweet to Razer and Razer Support
I am definitely debating changing out the dpad for the Arduino/Thumbstick mod. I doubt this will be getting fixed in any of the current iterations of the Tartarus.
Daisame
My Tweet to Razer and Razer Support
I do not see any signs of Razor actually caring about this problem. But I am also learning that the Tech world is not one to be praised for their communication skills. Good luck getting a fix.
Daisame
Razer support asked me to send my PC motherboard, CPU, and GPU Make and Model as well as the RAM. I told them I would but asked if they wanted it for the three different machines that experienced the issue. It surely is not tied to one hardware setup. It happened on 100% of the machines I have used. Although I have not tried it on my new laptop yet, so I could give them 4 different machine specs.
So after all these efforts to help them help you did you get any results????
Sooo many of us have tried to provide everything they've asked for, numerous times ... followed all kinds of trouble shooting steps; collected and submitted Synapse log files; sent units back for further tech inspection, etc, etc, etc ... soooo many efforts to "help them help us" ... and still no satisfactory results.
When it became clear to me that Razer has given up on this issue, I was within inches of giving up on them.
THEN, a whole new issue: my Naga Pro developed issues of the left mouse button generating a double-click when only a single click was pressed. Sent it back on RMA but bought a Logitech G600 to use while I waited for a new Naga Trinity replacement. Razer's replacement arrived and I'm saving it (brand new in box) in case I ever have problems with the new Logitech G600. ... The mouse issue is off-topic from the Tartarus issue this thread is based upon, so I won't go off on a tangent, but suffice to say, this was my breaking point.
I paid for reWASD, and have enjoyed flawless gaming ever since. If anyone is on the fence about this third party software, honestly just choke up the small cost and do it -- it will save you a whooooole lot of grief!
When it became clear to me that Razer has given up on this issue, I was within inches of giving up on them.
THEN, a whole new issue: my Naga Pro developed issues of the left mouse button generating a double-click when only a single click was pressed. Sent it back on RMA but bought a Logitech G600 to use while I waited for a new Naga Trinity replacement. Razer's replacement arrived and I'm saving it (brand new in box) in case I ever have problems with the new Logitech G600. ... The mouse issue is off-topic from the Tartarus issue this thread is based upon, so I won't go off on a tangent, but suffice to say, this was my breaking point.
I paid for reWASD, and have enjoyed flawless gaming ever since. If anyone is on the fence about this third party software, honestly just choke up the small cost and do it -- it will save you a whooooole lot of grief!
the_novena
Sooo many of us have tried to provide everything they've asked for, numerous times ... followed all kinds of trouble shooting steps; collected and submitted Synapse log files; sent units back for further tech inspection, etc, etc, etc ... soooo many efforts to "help them help us" ... and still no satisfactory results.
When it became clear to me that Razer has given up on this issue, I was within inches of giving up on them.
THEN, a whole new issue: my Naga Pro developed issues of the left mouse button generating a double-click when only a single click was pressed. Sent it back on RMA but bought a Logitech G600 to use while I waited for a new Naga Trinity replacement. Razer's replacement arrived and I'm saving it (brand new in box) in case I ever have problems with the new Logitech G600. ... The mouse issue is off-topic from the Tartarus issue this thread is based upon, so I won't go off on a tangent, but suffice to say, this was my breaking point.
I paid for reWASD, and have enjoyed flawless gaming ever since. If anyone is on the fence about this third party software, honestly just choke up the small cost and do it -- it will save you a whooooole lot of grief!
Hi mate, I started having this issue just now, sent it to RMA as I suspect hardware fault as well, I will look into reWASD when it comes back. A quick question tho. Were you able to somehow disable it the keypad in razer synapse so you still had keyboard/mouse in synapse but keypad in reWASD? Or at least make lightning work without synapse?
And also what version did you buy? The basic 6 USD one or premium?
No, @Rodorn ... Over the last few months on this thread (somewhere back around page 12-15), a few of us have tried disabling the HID (Human Interface Device) for the Tartarus alone, to see if that would make a difference, but no ... it ultimately didn't work. The problem continued to return.
As for running both Synapse 3 and reWASD simultaneously, no ... it isn't really possible/advisable; you will end up with conflicts between the two.
For me, I am using reWASD only for the Tartarus.
I don't need to use reWASD for my mouse because my Razer Naga Trinity and my Logitech G600 mouse both have onboard memory. (use Synapse 3 or Logitech G-Hub initially to set up all your mouse button key-bindings, then they will be stored to onboard memory. So from then on, they will work without needing their native software running in the background).
I don't need to use reWASD for my Blackwidow keyboard, because I never made any customized key-bindings on my keyboard; I've always just used it at the factory defaults.
It is worth noting however that reWASD is capable of managing a few/several devices at once. This includes most gaming mice, keyboards, and controllers, if/when you ever want it to. I personally only need it to manage my Tartarus, ... but it's nice to know that it can manage more if I ever need it to.
As for the RGB lighting, the bad news is: no -- you won't be able to customize that lighting in reWASD like you can in Synapse. This sacrifice is a bummer. Now that I've divorced myself from Synapse 3, my Razer devices just cycle through the different colours at a slow/gradual cycle, which I think is the factory default. Even slightly more sad: the cycle on all three devices are not even synchronized, lol. So, my desktop doesn't LOOK as pretty as I would like it to ... but at least it finally WORKS again, which is what's most important.
I ended up going with the $20 version for two reasons:
(1) My frame of mind was just that frustrated. I was just, like, "take all my money; solve all my problems!" lol!
(2) I need a couple buttons to do macros; not just single keybinds. Macros are part of the premium package.
I don't regret a penny of it, but if all you need are single keybinds (which is fine for many/most users) then you'd probably be able to get away with just the $6 version.
My best advice here would be to just try the free trial. They will let you trial the basic version for two weeks free of charge, AND ... they will allow you to individually add in the premium features too, so that you can test drive them for three days free of charge.
Hope this helps!
As for running both Synapse 3 and reWASD simultaneously, no ... it isn't really possible/advisable; you will end up with conflicts between the two.
For me, I am using reWASD only for the Tartarus.
I don't need to use reWASD for my mouse because my Razer Naga Trinity and my Logitech G600 mouse both have onboard memory. (use Synapse 3 or Logitech G-Hub initially to set up all your mouse button key-bindings, then they will be stored to onboard memory. So from then on, they will work without needing their native software running in the background).
I don't need to use reWASD for my Blackwidow keyboard, because I never made any customized key-bindings on my keyboard; I've always just used it at the factory defaults.
It is worth noting however that reWASD is capable of managing a few/several devices at once. This includes most gaming mice, keyboards, and controllers, if/when you ever want it to. I personally only need it to manage my Tartarus, ... but it's nice to know that it can manage more if I ever need it to.
As for the RGB lighting, the bad news is: no -- you won't be able to customize that lighting in reWASD like you can in Synapse. This sacrifice is a bummer. Now that I've divorced myself from Synapse 3, my Razer devices just cycle through the different colours at a slow/gradual cycle, which I think is the factory default. Even slightly more sad: the cycle on all three devices are not even synchronized, lol. So, my desktop doesn't LOOK as pretty as I would like it to ... but at least it finally WORKS again, which is what's most important.
I ended up going with the $20 version for two reasons:
(1) My frame of mind was just that frustrated. I was just, like, "take all my money; solve all my problems!" lol!
(2) I need a couple buttons to do macros; not just single keybinds. Macros are part of the premium package.
I don't regret a penny of it, but if all you need are single keybinds (which is fine for many/most users) then you'd probably be able to get away with just the $6 version.
My best advice here would be to just try the free trial. They will let you trial the basic version for two weeks free of charge, AND ... they will allow you to individually add in the premium features too, so that you can test drive them for three days free of charge.
Hope this helps!
Yes, thank you, that helps. A follow up question. Did you just uninstall synapse or the drivers as well?
Rodorn
Yes, thank you, that helps. A follow up question. Did you just uninstall synapse or the drivers as well?
I only logged out and exited Synapse -- I didn't uninstall it entirely.
(although, when I was particularly frustrated, it was very tempting to uninstall it! haha!)
... I still keep it around, but I only launch it periodically to briefly check if there's any updates to apply. Deep down (waaaay deep down), I'm an optimist ... I keep hoping that Razer will provide an update/patch/driver update which will fix everything. :wink_:
Rodorn
Yes, thank you, that helps. A follow up question. Did you just uninstall synapse or the drivers as well?
... But when I was deep in the weeds of troubleshooting ...?? Is that what you meant? ... If so, then yeah: I uninstalled Synapse as well as the drivers as well as alllllll trace files in all folders, every time.
I'm going to pile on here. Tartarus Pro, same issue, super frustrating, just fix it already. My Tartarus Pro is sitting in a drawer while I bring back my Nostromo. Can you do all those pesky customers a favor and fix your synapse software so that the premium device that they paid for can actually work as intended?
So i think I broke Razer Support team right now. They ‘escalated’ my case for the nth time, but this time, no more bots reminding me to *bump* every 3 days now. I had never felt so much inner peace in such a long time.
but the issue still persists, so I still trudge on.
@Razer.Speedcr0ss , we still waiting for your response.
but the issue still persists, so I still trudge on.
@Razer.Speedcr0ss , we still waiting for your response.
Hello,
Just purchased Tartarus Pro recently and got this issue as well. It's infrequent may be like once in a 2 hour session but it's still frustating.
I read on reddit some people mentioned that the problem doesn't affect them when using a usb A hub. anybody have tried this and confirm whether it's true? i only have access to usb c hub right now and can confirm that the problem still persists when using usb c hub.
Thank before
Just purchased Tartarus Pro recently and got this issue as well. It's infrequent may be like once in a 2 hour session but it's still frustating.
I read on reddit some people mentioned that the problem doesn't affect them when using a usb A hub. anybody have tried this and confirm whether it's true? i only have access to usb c hub right now and can confirm that the problem still persists when using usb c hub.
Thank before
teguhash
Hello,
Just purchased Tartarus Pro recently and got this issue as well. It's infrequent may be like once in a 2 hour session but it's still frustating.
I read on reddit some people mentioned that the problem doesn't affect them when using a usb A hub. anybody have tried this and confirm whether it's true? i only have access to usb c hub right now and can confirm that the problem still persists when using usb c hub.
Thank before
That is interesting. I normally don't use a hub with controller type devices, like keyboards or mice. I may give it a try. I have watched a hardware video recently saying that not all hubs or even build in USB controllers have discrete control chips per USB port. For some applications, this reportedly can cuase issues with high end flightsticks that operatate on those types of ports. So it makes sense to me anyway, that this COULD be a problem with this controller if it is on a USB port that is sharing a control chip with another used port. Of course a hub should not change that. If anything it seems like it could make the issue worse.
Support finally said they have escalated my ticket to the development team and not to expect any further communication. I just need to keep the software updated to see if it ever gets fixed. Needless to say, I am not holding my breath. And if I uninstall Synpase to use reWASD or some other software, not like I will ever see it.
cpoChiD
so while using the Tartarus V2, the d pad sticks and you keep moving in one direction till u press the same direction again. I know a lot of people have this problem while looking through the forums and the one solution is to delete razer synaps. but unfortunately I use a lot of razer products and that's the best way to match and customize RGB. so its either I deal with that annoying glitch and have cool colors and effects. or i delete synaps and don't deal with that glitch but now half my RGB features are useless. I was hoping to bring this back to the attention of the developers to see if u can make a small patch for synaps so the people who use the Tartarus can enjoy there gaming and RGB lights at the same time. Please and thank you.
Not sure if this helps but I remapped the WASD keys to the arrow keys on the keyboard and no lockups anymore.
Zwory1
Not sure if this helps but I remapped the WASD keys to the arrow keys on the keyboard and no lockups anymore.
Hello,
are you using synapse to remap the keys? or are you using other software?
Yeah the problem is with Synapse (for most if not all of us). The Issue goes away without Synapse installed. But does not matter what you map to what with Synapse because all of the keys will have this 'stuck' behavior, even the d-pad. So eventually, you will see it again... assuming you are using Synapse.
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