I have an issue where mid game of any game I’m playing, and at random time intervals, the profile suddenly stops working and reverts to default bindings. Synapse still shows the current profile is active, but the keys have all reverted to default profile settings, with the exception of the mouse wheel. It will stay bound to the current profile. It is the same thing as this poster describes that was unanswered by support and the topic was closed. I’ve noticed this on a few different posts describing the same issue. It will go unanswered, and the topic gets closed. I brought this up on Reddit several months back and was approached immediately by a Razer Rep to run a log and send in for examination. I never received any communication back after sending in the log. Does anyone have any information that could help troubleshoot this?

I have fresh installed all Razer related programs. I have verified drivers are up to date. I’ve tried going back to previous versions. I even eventually did so with a fresh OS install to clear out the factory bloat from Dell. With only one game installed for a few days and only the bare bones programs needed to use my PC, this problem continued to exist. I uninstalled that game and installed a different one and the results were the same. So it is not locked in to a specific game. Any help would be greatly appreciated.