Razer Turret Dongle Replacement (yet another such thread) | Razer Insider
Skip to main content
Question

Razer Turret Dongle Replacement (yet another such thread)

  • June 14, 2026
  • 1 reply
  • 22 views
Lazaer

Hi - My Razer Turret Dongle has melted, unfortunately, and no longer works. Would any admin be kind enough to let me know whether it’s possible to order a replacement? I love the keyboard and it’s very unfortunately I can’t use it wirelessly anymore

    This topic has been closed for replies.

    1 Reply

    Razer.ScarletRouge

    Hey there, ​@Lazaer 

    I understand that your Razer Turret dongle has melted and is no longer working, which is preventing you from using your keyboard wirelessly. I’d like to gather a few more details so we can properly assess what happened and explore your options:

    1. What was happening before the dongle melted? (e.g., was it plugged into a laptop, PC, USB hub, or charger?)
    2. Did you notice any overheating, burning smell, or physical damage prior to the issue?
    3. Was the device connected to a power source when it occurred, or did it happen during normal use?
    4. Have you used any third-party USB hubs, adapters, or extensions with the dongle?


    Additionally, could you please provide a clear photo of the melted dongle? This will help us better assess the situation. You can upload the photo using this link and then send me a private message with the link once it’s uploaded. Thank you!


     

    *Thread locked to curb conversation to PM.

    CookiesAccessibility statement