Razer Viper 8k wheel error

Question

I have problem with mouse wheel. From time to time when I scroll down mouse does a random scroll up and vice versa. The mouse doesn’t has guarantee. Is there anything that I can do to solve this case apart form buying new mouse. Best regards,Pawel

Razer.Aero · Answer

HelloMaverick_11,Have you tried updating your mouse firmware here?Let’s check if any software is causing the issue. Try toclose or disableRazer Synapse 3 and observe if the problem persists. If so, PMme your device serial number and proof of purchase so I can check for a replacement option. Save the shareable files via any online drive account listedhere. All the best!​​​​​​​*Thread locked to curb the conversation to PMs.

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