I recently bought a Viper Mini and the synapse is not detecting it, also the serial number wasn’t working when I tried to register it, what should i do?
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Hello rolyxx,
I’m here to help. Even if the mouse isn't detected through Razer Synapse, are you still able to move the cursor with it? Ensure that you are directly plugging in your device to a USB port on your PC and not to a USB hub. Please also try logging in to Razer Synapse using the test account credentials below:
- Email: testingrazer1@gmail.com
- Password: testingrazer1
If the same issue persists, PM me your device serial number and the error message you receive when registering your Razer Viper Mini so I can verify its model. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
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