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Razer Viper Ultimate

  • March 28, 2024
  • 1 reply
  • 27 views

sideWindsorTantechno257

Hi, i have a razer viper ultimate mice. 

I have been experiencing the following problem for a few weeks now. When I scroll down or up, sometimes the scrolling does not go in the right direction, I mean that when I scroll down, for example, the page suddenly goes up or, for example, zooms out, against my will. I have not had this mouse for very long. , maybe a year and a half ago, it would be very unpleasant if razer products only carried that much, I would like to ask for a solution to this problem. Thank you in advance for the answer.

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1 Reply

Razer.Aero
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  • Razer Support
  • March 29, 2024

Hi sideWindsorTantechno257,

I’m here to help. Were there any changes made to your system or device before the problem? Did you receive and install any Windows updates recently? Were there any incidents that happened to your mouse? Is there any noticeable physical damage from the device? i.e. cracks, tangled cable, exposed wire, etc. To isolate the problem, please try to follow the troubleshooting steps in this article. If it didn’t work, PM me your device serial number and proof of purchase so I can check for replacement options. All the best!