razer viper ultimate dongle disconnecting | Razer Insider
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razer viper ultimate dongle disconnecting

  • July 10, 2026
  • 1 reply
  • 3 views
L1M1TLESS_OW

I am trying to buy a replacement dongle for my razer viper ultimate as it has randomly started connecting and disconnecting rapidly, not sure what caused it but I am unsure what replacement to buy as all seem not genuine and razer don't seem to sell a compatible dongle

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • July 11, 2026

Hey L1M1TLESS_OW,

I understand you’re experiencing disconnecting issues with your Razer Viper Ultimate dongle. Before we look into replacement options, please try these steps first to help isolate the problem:

  1. Test the dongle on a different USB port.
  2. Test the mouse and dongle on a different PC.
  3. Connect the USB dongle directly to the PC and not through a hub or extender.
  4. Make sure there is a clear line of sight between the mouse and the dongle.
  5. Download and run the Pairing Utility for your mouse.

  6. Test your mouse on another PC and verify if the issue still exists.

Once you’ve tried those steps, let me know the results. If the issue continues, feel free to PM me your device serial number and region, and I’ll check what options may be available from there. All the best!

 

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