Razer Viper Ultimate mouse dongle disconnects | Razer Insider
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Question

Razer Viper Ultimate mouse dongle disconnects

  • April 17, 2026
  • 1 reply
  • 21 views

fastOldMauveheaven450

Hello Razer Support,
I own a Razer Viper Ultimate mouse. The wireless USB dongle keeps connecting and disconnecting continuously, making wireless mode unusable.


I have already:
Updated firmware/software
Tried multiple USB ports
Tested on another PC
Wired mode works normally


Please let me know if a replacement dongle is available for my region (India) or if this qualifies for warranty support.
[removed by moderator]


Thank you,

Nasir Khan

1 Reply

fastOldMauveheaven450

Hi,

 

I am awaiting response for replacement dongle. I have attached snapshot with Serial below.