Hi. I bought Razer Viper Ultimate in early September of 2022, so it’s been around 9 months. I was satisfied with it but its scroll wheel started skipping after around 3 months of use. I didn’t mind it that much but recently it got much worse and I decided to contact support. I entered my serial code but Razer says it’s expired despite stating mouse warranty is 2 years. Worst part about this is that they only have contacts for US & CA customers. I tried contacting support and the agent rejected me. I have never seen a customer support outright reject a customer. I wanted to write here as a last resort. Hope someone can help me.

LOL same honestly. I got a razer viper ultimate back in february 2022 and had connection issues. It says on the website two years, and hasn’t been two years. It says my warranty has expired but that’s not what the warranty on razer says.

Razer Viper Ultimate Not Under Warranty?

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Razer Viper Ultimate Not Under Warranty?

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