Razer Viper Ultimate V1 holds click and not working wireless | Razer Insider
Skip to main content
Question

Razer Viper Ultimate V1 holds click and not working wireless

  • April 13, 2026
  • 1 reply
  • 13 views
geoPastelBluewire812

i have seen 2 other posts about the same problem but no fix  i was hopping if someone can tell me if there is one  

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@geoPastelBluewire812 

 

I understand that you’re experiencing an issue with your Razer Viper Ultimate, where the mouse registers a stuck/held click and does not function properly in wireless mode. Please try the troubleshooting steps below to help resolve the issue:
 

  • Clean the affected button using a can of compressed air.

  • Verify Windows is up to date.

  • Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.

  • Update the firmware on your mouse if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  • Test your mouse on another PC and verify if the issue still exists.

 

If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!


 

*Thread locked to curb conversation to PM. 

CookiesCookie settingsAccessibility statement