razer viper v2 pr dongle not working anymore | Razer Insider
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razer viper v2 pr dongle not working anymore

  • January 7, 2026
  • 1 reply
  • 7 views
Milkinfotech187

Hi i have a razer viper v2 pro mice and my dongle is not working anymore but if i plug in my mice its working perfectly 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 8, 2026

Hi Milkinfotech187,

I'm here to assist you with the Razer Viper V2 Pro dongle connection issue. Have there been any recent changes to your system or environment that might coincide with the start of this issue? Are you experiencing similar connectivity issues with any other wireless devices? To isolate the issue, please try the following steps:

  1. Ensure the wireless dongle is connected directly to your computer and not through a USB hub, as this can sometimes cause connectivity issues.

  2. If it's already connected directly, try using a different USB port to see if that resolves the issue.

  3. Ensure that the dongle has a direct line of sight to the mouse to minimize interference.

  4. Update your mouse firmware and use the pairing utility here.to ensure everything is up to date.

  5. Test the mouse on a different computer to see if the same problem occurs, which can help determine if the issue is with the mouse or the initial computer.

If you're still experiencing problem, feel free to send me a PM with your device's serial number so I can look into possible solutions for you. Have a great day!


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