Razer Viper V2 Pro critical issue

Question

Hello, I'm having a serious issue with my Razer Viper V2 Pro.After the latest Windows 11 24H2 update, my wireless dongle is no longer being detected at all. It was working perfectly before the power went out briefly and my laptop reconnected to the charger — after that, Windows just stopped recognizing the dongle.I've already tried the following:	Soft reset (holding all buttons on the mouse)			Reinstalling all Razer drivers and Synapse			Cleaning USB entries with USBDeview			Using the Dongle Pairing Utility and Firmware Updater			Testing the dongle and mouse on another PC (Windows 8.1): it initially worked, but now it's not recognized there either			The mouse still works fine via cable	At this point, the dongle seems bricked or unsynchronized, and Razer Synapse doesn't detect the mouse at all unless it's wired. My warranty has expired, but I just want to know if there's a way to restore wireless functionality, maybe through a forced dongle re-pair or firmware recovery.Any help from Razer staff or the community would be greatly appreciated.Thanks in advance.

Razer.Ten · Answer

Hello​@oxcarzz,Can you send me a PM with the serial number together with your location/country so I can verify it in our system and check our inventory for the dongle?*Thread locked to curb conversation to PM.

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