Razer Viper V2 Pro doesn't work at all | Razer Insider
Skip to main content
Question

Razer Viper V2 Pro doesn't work at all

  • January 16, 2026
  • 1 reply
  • 2 views
easyMiddleBluecoast483

Hello,


I got my Razer Viper V2 pro in 2022/ 4 years ago, and straight out of the box, when I made fast movements with the mouse, my mouse would disconnect and reconnect (I’d hear the windows disconnect sound). It was annoying as it would disconnect for 1-2 seconds, but I ignored it. I used the mouse as my main driver heavily until 2023 and onwards when I used it less frequently. A few months ago, it suddenly couldn't work plugged in, or wirelessly even when I try to reset and use a different usb-c dongle to charge it. There is no light at the top of the mouse, but at the bottom glass sensor area, I can see a red light still. 

 

I’m out of warranty, what should I do?

 

Thanks!

    This topic has been closed for replies.

    1 Reply

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • January 16, 2026

    Hey easyMiddleBluecoast483,

    I understand you're having connectivity issues with your Razer Viper V2 Pro. You mentioned that it disconnects and reconnects during fast movements, and now it's not working at all, either plugged in or wirelessly. Let's see if we can resolve this with a few troubleshooting steps:

    1. Ensure all connections, including the USB-C dongle and cables, are secure. Try different USB ports on your computer to rule out port issues.
    2. Please ensure the mouse firmware is up to date. Follow the steps here. You can also update it through the Razer Synapse software.
    3. Is the disconnection issue consistent across different surfaces or mouse pads?
    4. Try connecting the mouse to a different computer to see if the issue persists.

    If the problem continues after trying these steps, we might need to consider the device as potentially faulty. Feel free to reach out via PM if you need assistance in the future. Have a good on!

     

    *Thread locked to curb conversation to PM .

    CookiesCookie settingsAccessibility statement