As the previous issues of the razer viper v2 pro mouse the dongle was working just fine and when the battery died and I connected it to the cable to charge it and then unplug it , it does not connect to the 2.4Gh dongle and even my laptop and another laptop does not recognize the dongle as a device as it does not show in the device manager and the laptop does not make a sound of connection , as for now the mouse is working with the cable just fine but the wirless connection does not. I updated the frimware for the latest version for the mouse which is 2.1.1.0 and i tried to plug it and unplag it from diffrent ports.
Question
Razer viper v2 pro dongle not detected and working
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- Razer Support
Hello there,
It seems like we’re leaning toward a dongle defect right here. I can check our inventory later on. Where are you currently located? Let me know via PM along with your mouse’s serial number so I can validate it in our database and for proper documentation.
*Thread locked to curb conversation to PM.
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