I previously purchased a Razer Viper V2 Pro, and it has always worked perfectly. However, the other day I connected the charging cable (I normally use it wirelessly), and when I later tried to switch back to wireless mode by plugging in the USB dongle, it no longer works. There is no connection or syncing at all.
I believe the dongle might need a firmware update, but when I plug it into my PC, it is not recognized at all—so I can’t update it.
Is this something you can help with? Would it be possible to bring the mouse and all accessories in for inspection or support?
I have already tried the steps listed here:
https://mysupport.razer.com/app/answers/detail/a_id/6110
But the issue seems to lie with the USB dongle itself—it doesn’t respond in any way when plugged into the PC. I’m wondering if it’s possible to get a replacement? Anyone else with a similar issue?
