Razer Viper V2 Pro Dongle Stopped Working | Razer Insider
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Hello I hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?

Thanks in advanced :)

Hello I hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?

Thanks in advanced :)

Hi @TractorRedbizinsider960,

 

I would love to help you get a replacement dongle. Please PM me the serial number so I can verify its model and our options for a replacement. Thanks!

 

*Thread locked to curb conversation to PM. 

I am also facing the same issue after the firmware update

I am also facing the same issue after the firmware update



Same thing here.

Just got the mouse few hours ago. Did the firmware update.

Synapse showing 0 % battery and dongle is not working on neither of the 4 USB ports

Hello I hope all is well, it's been a few months since I purchased the Razer Viper V2 Pro it's been working perfectly up until the dongle randomly stopped connecting to the mouse. The mouse itself works fine while it's wired. I tried resetting the frameware to see if that would help, so after I proceeded to update the mouse using the firmware updater it told me to connect the USB dongle to my PC which I did however it did not register it as connected. Is there any solution to this or any way to get a replacement dongle so I can continue to use the wireless feature?

Thanks in advanced :)

Hi @TractorRedbizinsider960,

 

I would love to help you get a replacement dongle. Please PM me the serial number so I can verify its model and our options for a replacement. Thanks!

 

*Thread locked to curb conversation to PM. 

Exact same thing is happening to me 

I`m having the same problem

same problem, worst product i have ever

same problem on DA v3 pro

My Viper V2 Pro is showing 0% battery and when I try to update the mouse using the dongle it states that the dongle is not connected to my computer (literally have put the dongle into EVERY SINGLE USB input on my computer). White light keeps flashing and mouse does not work. Fix this.

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